📋 Last Updated: January 2025
G'day! This Privacy Policy explains how herolevelzone ("we," "us," or "our") collects, uses, and protects
your personal information when you use our website and services. We're committed to being transparent
about how we handle your data - no funny business here!
🦘 Who We Are
herolevelzone is an Australian-owned and operated lottery platform based in Sydney, NSW.
We're regulated by the Australian government and hold all necessary licenses to operate legally.
Your trust is everything to us, and we take your privacy seriously.
📊 Information We Collect
We collect information to provide you with the best possible service. Here's what we gather:
Personal Information:
- Name, email address, and phone number
- Date of birth (to verify you're 18+)
- Address and identification documents
- Payment information (processed securely by our partners)
Usage Information:
- How you use our website and services
- Your gambling activity and preferences
- Device information and IP address
- Cookies and similar technologies
🎯 How We Use Your Information
We use your information for legitimate purposes only:
- Account Management: Creating and managing your account, processing transactions
- Customer Service: Responding to your questions and providing support
- Security: Preventing fraud and ensuring account safety
- Compliance: Meeting legal and regulatory requirements
- Improvement: Making our services better (using anonymous data)
- Responsible Gambling: Monitoring for signs of problem gambling
🔐 How We Protect Your Data
We treat your data like it's our own - with the utmost care and security. Here's what we do:
- Encryption: All data is encrypted using bank-level security
- Secure Servers: Your information is stored on secure, Australian-based servers
- Access Control: Only authorized staff can access your data
- Regular Audits: We regularly test our security systems
- Compliance: We follow Australian privacy laws and regulations
🤝 Information Sharing
We don't sell your personal information to anyone. We only share data when:
- You give permission: When you explicitly agree to share
- Legal requirements: When required by law or regulation
- Service providers: With trusted partners who help us operate (payment processors, etc.)
- Safety: To prevent fraud or protect our users
Important: We never share your data with third parties for marketing purposes
without your explicit consent.
🍪 Cookies and Tracking
We use cookies and similar technologies to make our website work better. These help us:
- Remember your preferences and login status
- Analyze how our website is used (anonymously)
- Provide personalized content and offers
- Ensure security and prevent fraud
You can control cookies through your browser settings, but some features might not work properly
if you disable them.
📱 Mobile and Third-Party Services
When you use our mobile services or connect through third-party platforms, we may collect:
- Device information (model, operating system)
- Location data (with your permission)
- App usage statistics
- Information from social media (if you connect accounts)
⏰ Data Retention
We keep your information for as long as necessary to provide our services and comply with legal requirements:
- Active accounts: Data kept while your account is active
- Inactive accounts: Data retained for 7 years (legal requirement)
- Transaction records: Kept for 7 years for tax and compliance
- Responsible gambling data: Retained indefinitely for player protection
🔍 Your Rights
You have rights regarding your personal information. You can:
- Access: Request a copy of your personal data
- Correct: Update or fix inaccurate information
- Delete: Request deletion of your data (subject to legal requirements)
- Restrict: Limit how we use your information
- Portability: Get your data in a portable format
- Object: Opt out of certain data processing
To exercise these rights, contact us at privacy@herolevelzone.com.au or call 1300 LOTTO.
🌏 International Transfers
We primarily store your data in Australia. If we need to transfer data internationally, we ensure:
- The receiving country has adequate data protection laws
- We have appropriate safeguards in place
- We only transfer data when necessary
- We inform you about any international transfers
👶 Children's Privacy
Our services are only for people 18 and older. We don't knowingly collect information from children.
If we discover we have collected data from someone under 18, we'll delete it immediately.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll:
- Post the updated policy on our website
- Notify you by email if the changes are significant
- Update the "Last Updated" date at the top
- Give you time to review changes before they take effect
📞 Contact Us
If you have questions about this Privacy Policy or how we handle your data, get in touch:
- Email: privacy@herolevelzone.com.au
- Phone: 1300 LOTTO
- Address: 123 Harbour Bridge Road, Sydney, NSW 2000
- Office of the Australian Information Commissioner: oaic.gov.au
We aim to respond to all privacy-related inquiries within 48 hours.