18+

📞 Get in Touch

G'day mate! Need help with something? We're here to lend a hand - no worries at all!

Send Us a Message

Other Ways to Reach Us

📞 Phone Support

1300 LOTTO

Available 24/7 for urgent matters

For gambling support: 1800 858 858

📧 Email

support@aussielotto.com.au

We usually respond within 2 hours during business hours

📍 Office

herolevelzone HQ

123 Harbour Bridge Road

Sydney, NSW 2000

Australia

🕒 Business Hours

Monday - Friday: 8:00 AM - 8:00 PM AEST

Saturday: 9:00 AM - 6:00 PM AEST

Sunday: 10:00 AM - 4:00 PM AEST

🚨 Emergency Support

If you're having gambling-related issues:

Gamblers Help: 1800 858 858

Lifeline: 13 11 14

Frequently Asked Questions

How do I create an account?

Dead easy, mate! Just click "Sign Up" on the homepage, fill in your details, verify your email, and you're good to go. Takes about 2 minutes tops!

How long does it take to get my winnings?

Small prizes (under $1K) hit your account within 24 hours. Bigger wins take 2-3 business days for processing. We'll keep you updated every step of the way!

Is my money safe?

Absolutely! We use the same security as major banks. Your funds are held in separate accounts and we're fully licensed by the Australian government.

Can I set spending limits?

You bet! We've got loads of tools to help you stay in control. Set daily, weekly, or monthly limits, take breaks, or self-exclude if needed.

What if I forget my password?

No worries! Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. Simple as that!

Do you have a mobile app?

Coming soon, cobber! We're working on it and it should be ready by the end of the year. For now, our website works perfectly on mobile!

⚠️ Important Notice

Gambling can be addictive and harmful. Please play responsibly and only spend what you can afford to lose. If you or someone you know has a gambling problem, help is available. Call the National Gambling Helpline at 1800 858 858 or visit GambleAware.org for support and resources.

You must be 18 or older to participate. By playing, you acknowledge that you understand the risks involved and agree to our terms and conditions. Past results do not guarantee future outcomes.