🍪 Cookie Policy
Last Updated: January 2025
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and personalizing content.
How We Use Cookies
At herolevelzone, we use cookies for several important purposes:
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like:
- Page navigation and access to secure areas
- Age verification and compliance checks
- Security features and fraud prevention
- Remembering your login status
Performance Cookies
These cookies help us understand how visitors interact with our website by:
- Collecting information about which pages you visit
- Identifying any errors that occur
- Measuring the performance of our website
- Helping us improve our services
Functionality Cookies
These cookies allow the website to remember choices you make and provide enhanced features:
- Your preferred language and region
- Your username and preferences
- Customized content and offers
- Responsible gambling settings
Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness:
- Showing you relevant promotions
- Measuring the effectiveness of our advertising
- Understanding your interests and preferences
- Providing personalized content
Types of Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session and login status | Session |
| age_verified | Remembers your age verification status | 1 year |
| cookies_accepted | Remembers your cookie consent choice | 1 year |
| language_pref | Stores your language preference | 1 year |
| responsible_gambling | Stores your responsible gambling settings | 1 year |
| analytics_id | Helps us analyze website usage | 2 years |
Third-Party Cookies
We may also use third-party cookies from trusted partners who help us provide our services:
- Google Analytics: To understand how visitors use our website
- Payment Processors: To securely process your transactions
- Security Services: To protect against fraud and ensure compliance
- Support Tools: To provide customer service and support
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Delete existing cookies
- Block cookies from being set
- Choose which types of cookies to accept
- Set up notifications when cookies are being set
Our Cookie Consent
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
- Change your settings at any time
Opting Out
You can opt out of certain types of cookies, but please note that:
- Essential cookies cannot be disabled as they're necessary for the website to function
- Disabling certain cookies may affect your user experience
- Some features may not work properly without cookies
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- 📧 Email: privacy@herolevelzone.com.au
- 📞 Phone: 1300 LOTTO
- 📍 Address: herolevelzone HQ, 123 Harbour Bridge Road, Sydney, NSW 2000